Archives: FAQs

Choose the crypto you want to sell, select the amount (fraction or full balance), and confirm the sale. The Naira equivalent will be credited to your Naira wallet.

You can also watch a tutorial on how to sell your crypto here

You can view your transaction history in the app. Kindly click on “Transactions” to show you your transaction history which includes the amount in USD, the status, and the date/time of the deposit.

After your deposit is confirmed on the blockchain, you’ll receive a push notification, and your USD wallet will show the updated balance.

Yes, you can either copy the wallet address or scan the QR code to send your crypto.

Each coin has a minimum deposit amount, which you can find in the app. Make sure you meet the minimum requirement before depositing.

Choose the cryptocurrency you want to deposit, select the right network to proceed, copy the wallet address, or scan the QR code. Send the crypto to that address. Once it’s confirmed, it will be credited to your USD wallet.

You can also watch a tutorial on how to deposit your crypto here

Crypto transactions on Swapto(Formerly Dtunes) are typically processed within minutes. However, the exact duration can vary based on several factors:​

1. Blockchain Network Traffic: High congestion on the blockchain can lead to delays.
2. Transaction Priority: Transactions sent with higher fees are prioritized and processed faster.
3. Confirmation Requirements: Certain cryptocurrencies require a specific number of confirmations before the transaction is finalized.

If your transaction is taking longer than expected, please contact our support team for assistance.​

If your incoming crypto transaction is marked as pending, don’t worry, here are some common reasons:

1. Network Confirmations: Crypto transactions (like BTC or ETH) require multiple confirmations on the blockchain before they’re fully processed. Until those confirmations are complete, your transaction will remain pending.
2. Network Congestion: Sometimes the blockchain network gets busy. If many people are sending crypto at once, it might take longer for your transaction to go through.
3. Low Gas/Transaction Fee: If the sender used a low fee, the transaction might take longer to be picked up by miners or validators.

Once the required confirmations are received, your funds will reflect in your wallet. If it’s been unusually long, feel free to reach out to our support team for an update.

Btc: the minimum coin transfer amount for BTC is 0.000100BTC which is usually an equivalent of $9.63, as outlined in our terms and conditions. If you send below this amount, we won’t be able to access it and process your payment. 

USDT: the minimum coin transfer amount for USDT is 2.0000USDT which is an equivalent of $2, as outlined in our terms and conditions. If you send below this amount, we won’t be able to access it and process your payment.

BNB: Kindly be informed that the minimum coin transfer amount for BNB is 0.0050 BNB which is an equivalent of $3, as outlined in our terms and conditions. If you send below this amount, we won’t be able to access it and process your payment.

LTC: the minimum coin transfer amount for LTC is 0.0114 LTC which is an equivalent of $1, as outlined in our terms and conditions. If you send an amount below this,we won’t be able to access it and process your payment.

Please note that as with all digital assets, the equivalent can change depending on factors like exchange rate and other market conditions. 

Always make sure to check the minimum coin for each cryptocurrency before you proceed to sell your coin.

If you have questions, please contact our customer care agents at support@dtunes.ng. We will be happy to help you with anything.