Archives: FAQs

Your account may be suspended for a few reasons, most of which are related to keeping your funds and the Swapto(Formerly Dtunes) platform safe:

1. Unusual or suspicious activity – If our system detects something out of the ordinary, like repeated failed logins or unfamiliar device access, it may suspend your account for security.
2. Violation of terms of use – This includes using the app for restricted transactions, submitting fake documents, or engaging in fraudulent activity.

If your account has been suspended and you’re unsure why, the best step is to contact our support team directly via the app or at support@dtunes.ng . We’ll help you resolve the issue and get back on track quickly.

To add, change, or delete a bank account on Swapto(Formerly Dtunes):

1. Open the Swapto(Formerly Dtunes) app and log into your account.
2. Go to Settings.
3. Tap on Bank Account.
4. To add a new account, tap “Add New Bank account,” fill in your bank details, and save.
5. To change your account, you can delete the existing one and add a new one.

To delete, simply tap on the bank account and select “Delete.”. Note that you need to input your PIN for this action to be completed.

Yes, your money will still be intact if you delete the Swapto(Formerly Dtunes) app. All your funds and transaction data are securely stored on our servers, not just on your phone. When you reinstall the app and log in with your verified account, everything including your wallets and transaction history will be right where you left it.

To determine if your phone is compatible with the Swapto(Formerly Dtunes) mobile app, please refer to the following system requirements:​

For Android Users

• Operating System: Android 13.0 or later. ​
• App Version: Swapto(Formerly Dtunes): Sell Gift Cards Fast, version 2.0.3.​
• Availability: Downloadable from the Google Play Store.​

For iOS Users

• Operating System: iOS 13.4 or later.
• Compatible Devices: iPhone, iPad, iPod touch, and Mac with Apple M1 chip or later.​
• Availability: Downloadable from the Apple App Store.​

How to Check Compatibility

1. For Android:
   • Open the Settings app.
   • Scroll down and tap About phone.
   • Look for Android version to see your current OS.​
2. For iOS:
   • Open the Settings app.
   • Tap General, then About.
   • Look for Software Version to see your current OS.​

If your device meets the above requirements, you should be able to download and use the Swapto(Formerly Dtunes) app without any issues.​

1. We understand how frustrating it can be when you are unable to access your account. Don’t worry, here’s a step-by-step guide to help you resolve the issue and regain access to your Swapto(Formerly Dtunes) account:
   

1. Check Your Credentials:
   Double-check that you are entering the correct email address and password. Ensure there are no typos, extra spaces, or incorrect characters.
   
2. Reset Your Password:
   If you’ve forgotten your password, click on the “Forgot Password” link on the login page. Follow the instructions sent to your registered email to reset your password.
   
3. Check Your Email for Verification:
   If you haven’t verified your email address after signing up, you may not be able to log in. Ensure you’ve submitted the OTP sent to your inbox. Check your spam or junk folder if you didn’t receive the email.
   
4. Clear Browser Cache or App Data:
   If you are logging in on the web, try clearing your browser’s cache or using a different browser. If you are on the app, try clearing the app’s data/cache or reinstalling it to fix any technical issues.
   
5. Update the App:
   Ensure you are using the latest version of the Swapto(Formerly Dtunes) app. Go to the App Store (iOS) or Google Play Store(Android) and update the app if needed.
6. Check for Account Lock or Suspension:
   If you’ve violated any terms or conditions, your account might be temporarily locked. If this is the case, please contact our support team for assistance.
   
7. Try Logging In on a Different Device:
   If you are still having issues, try logging in on a different device or browser to see if the issue persists.

Still Having Trouble?

If the above steps don’t resolve the issue, please contact our customer support team for further assistance:

• Email: support@dtunes.ng
• Phone: +2348113372579
• Live Chat: Available on the Swapto(Formerly Dtunes) website

We’re here to help you get back to your account quickly and easily!